We're always happy with bug reports, because it'll allow us to fix them. But, for us to be able to help you properly, we need some info about what's going on. Stick to these three simple rules, and we'll have the best chance of helping you out.
- Make sure you have a PHPinfo script online, and provide a link to it. This is a small script containing nothing more than this:
- Code: Select all
<?php
phpinfo();
?>
- Tell us what version of PivotX you're running, and whether you're using MySQL or Flat Files. Try to update to the latest version, because your issue might've been resolved in the meantime.
- Be as descriptive as possible. Telling us "it doesn't work" doesn't help much. Tell us what doesn't work, and what you expect it to do. Error messages are a great help too, as are screenshots. Try enabling 'debug' in Configuration, and see if the debug window tells you anything. Don't hesitate to post the output on the forum!
