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Bug posting guidelines - READ THIS!

PostPosted: Mon Aug 04, 2008 5:51 pm
by Bob
Hi,

We're always happy with bug reports, because it'll allow us to fix them. But, for us to be able to help you properly, we need some info about what's going on. Stick to these three simple rules, and we'll have the best chance of helping you out.

  • Make sure you have a PHPinfo script online, and provide a link to it. This is a small script containing nothing more than this:
    Code: Select all
    <?php
    phpinfo();
    ?>

  • Tell us what version of PivotX you're running, and whether you're using MySQL or Flat Files. Try to update to the latest version, because your issue might've been resolved in the meantime.

  • Be as descriptive as possible. Telling us "it doesn't work" doesn't help much. Tell us what doesn't work, and what you expect it to do. Error messages are a great help too, as are screenshots. Try enabling 'debug' in Configuration, and see if the debug window tells you anything. Don't hesitate to post the output on the forum!

Re: Bug posting guidelines - READ THIS!

PostPosted: Tue Aug 05, 2008 7:40 pm
by zeroshin
thank you for these notes ;)

Re: Bug posting guidelines - READ THIS!

PostPosted: Fri Nov 07, 2008 2:36 am
by Stark Raving
Sorry, Bob, but I don't understand the part about:

Make sure you have a PHPinfo script online, and provide a link to it.


Can you explain where this piece of code goes, and why?

Thank you.

Re: Bug posting guidelines - READ THIS!

PostPosted: Fri Nov 07, 2008 4:36 pm
by Kevin
You place the code quoted a couple of messages up into a file, traditionally named 'phpinfo.php'. Of course you can name that file whatever.php as long as you let the people trying to assist you know where it is located. It makes information available that the people assisting you will often find quite useful. More info about it can be found here.