Updating registered visitor info

[cjeukens]

As Admin I am trying to modify the info of registered visitors.
When pressing the 'update registered visitor' button, I get stuck in an endless loop without a save action.

1. Administration
2. Registered visitors --> I get the list of all visitors with status confirmed and non-confirmed
3. I select a record of a non-confirmed visitor and press the Update button --> I get an update registered visitor popup.
4. In the popup I check the 'confirmed' tick box and press the update registered visitor button --> the popup enlarges to full screen and undo's the changes.
Pressing the update registered visitor button results in an endless loop without saving. In the address bar of my browser I see: <website>/pivotx/index.php?page=visitoredit&user=Madelon

Q: how to exit the loop AND save the record?

Regards
Coen

[hansfn]

This is probably a JavaScript issue. Either you are using an old version of PivotX or you have upgraded PivotX and your browser is using an old cached version of a JS file.

Which version of PivotX? Try to force a full reload - CTRL + F5. If nothing helps, give me access and I can track it down very quickly.

[cjeukens]

I am using 2.3.6.
Error occurs in both Firefox and Safari.
I will send my PW via email.

[hansfn]

Thx for the PM. Editing (changing verified status) worked for me in both Chrome and Firefox. Not sure why it doesn't work for you.

Did you try full reload (Ctrl + F5) - or a browser that you haven't used before on this site?

PS! You should also upgrade to the latest PivotX, but I guess you know.

[cjeukens]

Hmmm.

Both Safari and Firefox prevent me from updating registered visitor info. Even after a forced full refresh.

Tried IE on a different computer. Tada, I can update the info.

This work around will do for now. Still curious what is wrong with my Safari and Firefox.


Coen