PivotX Support Community

by **deblouw** » Fri Nov 06, 2015 9:36 am

A admin of my site is banned because she forgot her password and tried to login too many times. Now her IP is banned. I can't find how to unban this IP...

by **deblouw** » Tue Nov 10, 2015 10:36 am

no one?

by **Harm10** » Tue Nov 10, 2015 1:13 pm

Hi! You should be aware that the user base of PivotX is getting smaller and smaller.
(No development is done for years already).

I am not sure whether PivotX has a list of blocked IPs somewhere. What message do you get?

by **deblouw** » Tue Nov 10, 2015 1:22 pm

Something like: "your ip is blocked because of too many login attempts, pleace contact your administrator to undo this"

by **Harm10** » Tue Nov 10, 2015 1:44 pm

Are you sure this comes from the PivotX login screen?

by **deblouw** » Tue Nov 10, 2015 1:54 pm

too be honest: no. But this is what this admin told me...

by **Harm10** » Tue Nov 10, 2015 3:04 pm

Perhaps you could ask? I have asked one of the core developers whether this is something in PivotX doing this.

by **deblouw** » Tue Nov 10, 2015 3:10 pm

I will double check

by **hansfn** » Tue Nov 10, 2015 3:24 pm

Just delete the file that keeps track of the logins - pivotx/db/ser_logins.php

by **deblouw** » Tue Nov 10, 2015 3:50 pm

thanks!

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