Site Errors - Blank / HTTP500

[Tweakyth13f]

Hey all,

Just setup a new pivotx installation the other day, loving the software. Have a slight issue tho. after a few hours (can be any amount of time, seemingly ranmdomn) the site either just loads a blank page, or gives an HTTP 500 error.

Logging into the admin panel and clearing the site cache brings the site back, however it still needs to be done every few hours.

I setup a program to auto delete the cache files in an attempt to prevent this, however it is still doing it. Yet when I go into the panel to clear the cache it says it cleared out 0 files, and then the site comes right back up.

Been trying to figure this out for like a week and finally at wit's end. I had been getting the compensate path error, but since manually setting that it has been resolved.

Any help would be appreciated.

Using PivotX 2.3.3, flat file database, on a Windows server, PHP Version 5.2.14

Thanks

[hansfn]

You need to find what is causing the error and normally that is logged in the web server error log.

[TheDude]

The problem is that many servers have disallowed the usage of the php_flag directive. Uncomment or remove the three lines in the .htaccess file that starts with php_flag and the error should be gone.

[Tweakyth13f]

Waiting on access from the internal team to the .htaccess file and the server logs (I cannot find the .htaccess on the root of the server)

[Tweakyth13f]

There is no .htaccess file on the server. Looks like the admins updated some software on it but it is still exhibiting the same exact problems.

I put the .htaccess in there, made sure those lines are commented out (they are by defualt) and it still does the same

[Harm10]

You could try to run phpinfo() in a php file on the server to see what settings there are.

[Tweakyth13f]

The PHP Info file from the server....

Code: Select all

PHP Logo
PHP Version 5.2.14

System    Windows NT ROCJFSWEB14 5.2 build 3790
Build Date    Jul 21 2010 18:41:42
Configure Command    cscript /nologo configure.js "--enable-snapshot-build" "--enable-debug-pack" "--with-snapshot-template=d:\php-sdk\snap_5_2\vc6\x86\template" "--with-php-build=d:\php-sdk\snap_5_2\vc6\x86\php_build" "--with-pdo-oci=D:\php-sdk\oracle\instantclient10\sdk,shared" "--with-oci8=D:\php-sdk\oracle\instantclient10\sdk,shared" "--without-pi3web"
Server API    ISAPI
Virtual Directory Support    enabled
Configuration File (php.ini) Path    C:\WINDOWS
Loaded Configuration File    C:\PHP\php.ini
Scan this dir for additional .ini files    (none)
additional .ini files parsed    (none)
PHP API    20041225
PHP Extension    20060613
Zend Extension    220060519
Debug Build    no
Thread Safety    enabled
Zend Memory Manager    enabled
IPv6 Support    enabled
Registered PHP Streams    php, file, data, http, ftp, compress.zlib
Registered Stream Socket Transports    tcp, udp
Registered Stream Filters    convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, zlib.*

Zend logo This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2010 Zend Technologies

PHP Credits
Configuration
PHP Core
Directive   Local Value   Master Value
allow_call_time_pass_reference   Off   Off
allow_url_fopen   On   On
allow_url_include   Off   Off
always_populate_raw_post_data   Off   Off
arg_separator.input   &   &
arg_separator.output   &   &
asp_tags   Off   Off
auto_append_file   no value   no value
auto_globals_jit   On   On
auto_prepend_file   no value   no value
browscap   C:\PHP\extras\browscap.ini   C:\PHP\extras\browscap.ini
default_charset   no value   no value
default_mimetype   text/html   text/html
define_syslog_variables   Off   Off
disable_classes   no value   no value
disable_functions   no value   no value
display_errors   Off   Off
display_startup_errors   Off   Off
doc_root   no value   no value
docref_ext   no value   no value
docref_root   no value   no value
enable_dl   On   On
error_append_string   no value   no value
error_log   no value   no value
error_prepend_string   no value   no value
error_reporting   6143   6143
expose_php   On   On
extension_dir   c:/php/ext   c:/php/ext
file_uploads   On   On
highlight.bg   #FFFFFF   #FFFFFF
highlight.comment   #FF8000   #FF8000
highlight.default   #0000BB   #0000BB
highlight.html   #000000   #000000
highlight.keyword   #007700   #007700
highlight.string   #DD0000   #DD0000
html_errors   On   On
ignore_repeated_errors   Off   Off
ignore_repeated_source   Off   Off
ignore_user_abort   Off   Off
implicit_flush   Off   Off
include_path   .;C:\php5\pear   .;C:\php5\pear
log_errors   On   On
log_errors_max_len   1024   1024
magic_quotes_gpc   Off   Off
magic_quotes_runtime   Off   Off
magic_quotes_sybase   Off   Off
mail.force_extra_parameters   no value   no value
max_execution_time   30   30
max_file_uploads   20   20
max_input_nesting_level   64   64
max_input_time   60   60
memory_limit   128M   128M
open_basedir   no value   no value
output_buffering   4096   4096
output_handler   no value   no value
post_max_size   8M   8M
precision   14   14
realpath_cache_size   16K   16K
realpath_cache_ttl   120   120
register_argc_argv   Off   Off
register_globals   Off   Off
register_long_arrays   Off   Off
report_memleaks   On   On
report_zend_debug   On   On
safe_mode   Off   Off
safe_mode_exec_dir   no value   no value
safe_mode_gid   Off   Off
safe_mode_include_dir   no value   no value
sendmail_from   no value   no value
sendmail_path   no value   no value
serialize_precision   100   100
short_open_tag   Off   Off
SMTP   mail01.corp.suth.com   mail01.corp.suth.com
smtp_port   25   25
sql.safe_mode   Off   Off
track_errors   Off   Off
unserialize_callback_func   no value   no value
upload_max_filesize   10M   10M
upload_tmp_dir   no value   no value
user_dir   no value   no value
variables_order   GPCS   GPCS
xmlrpc_error_number   0   0
xmlrpc_errors   Off   Off
y2k_compliance   On   On
zend.ze1_compatibility_mode   Off   Off

bcmath
BCMath support    enabled

calendar
Calendar support    enabled

com_dotnet
COM support   enabled
DCOM support   disabled
.Net support   enabled

Directive   Local Value   Master Value
com.allow_dcom   0   0
com.autoregister_casesensitive   1   1
com.autoregister_typelib   0   0
com.autoregister_verbose   0   0
com.code_page   no value   no value
com.typelib_file   no value   no value

ctype
ctype functions    enabled

date
date/time support    enabled
"Olson" Timezone Database Version    2010.9
Timezone Database    internal
Default timezone    America/New_York

Directive   Local Value   Master Value
date.default_latitude   31.7667   31.7667
date.default_longitude   35.2333   35.2333
date.sunrise_zenith   90.583333   90.583333
date.sunset_zenith   90.583333   90.583333
date.timezone   no value   no value

dom
DOM/XML    enabled
DOM/XML API Version    20031129
libxml Version    2.7.7
HTML Support    enabled
XPath Support    enabled
XPointer Support    enabled
Schema Support    enabled
RelaxNG Support    enabled

filter
Input Validation and Filtering    enabled
Revision    $Revision: 298196 $

Directive   Local Value   Master Value
filter.default   unsafe_raw   unsafe_raw
filter.default_flags   no value   no value

ftp
FTP support    enabled

gd
GD Support    enabled
GD Version    bundled (2.0.34 compatible)
FreeType Support    enabled
FreeType Linkage    with freetype
FreeType Version    2.1.9
T1Lib Support    enabled
GIF Read Support    enabled
GIF Create Support    enabled
JPG Support    enabled
PNG Support    enabled
WBMP Support    enabled
XBM Support    enabled

hash
hash support    enabled
Hashing Engines    md2 md4 md5 sha1 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru gost adler32 crc32 crc32b haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5

iconv
iconv support    enabled
iconv implementation    "libiconv"
iconv library version    1.11

Directive   Local Value   Master Value
iconv.input_encoding   ISO-8859-1   ISO-8859-1
iconv.internal_encoding   ISO-8859-1   ISO-8859-1
iconv.output_encoding   ISO-8859-1   ISO-8859-1

ISAPI
Server Variable   Value
CONTENT_LENGTH    0
PATH_TRANSLATED    F:\WebApps2\acer.suth.com\info.php
REMOTE_ADDR    10.50.26.78
REMOTE_HOST    10.50.26.78
REQUEST_METHOD    GET
SERVER_NAME    acer.suth.com
SERVER_PORT    80
SERVER_PROTOCOL    HTTP/1.1
SERVER_SOFTWARE    Microsoft-IIS/6.0
APPL_MD_PATH    /LM/W3SVC/274443208/Root
APPL_PHYSICAL_PATH    F:\WebApps2\acer.suth.com\
INSTANCE_ID    274443208
INSTANCE_META_PATH    /LM/W3SVC/274443208
URL    /info.php
ALL_HTTP    HTTP_CONNECTION:keep-alive HTTP_ACCEPT:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 HTTP_ACCEPT_ENCODING:gzip, deflate HTTP_ACCEPT_LANGUAGE:en-us,en;q=0.5 HTTP_COOKIE:PHPSESSID=ol5ip8mabl5plufl8on16jbur2; pivotxsession=ukakzlfp8frrop3; pivotx-debugbar-hide=1 HTTP_HOST:acer.suth.com HTTP_USER_AGENT:Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
HTTPS    off
SCRIPT_NAME    /info.php
SERVER_PORT_SECURE    0

json
json support    enabled
json version    1.2.1

ldap
LDAP Support    enabled
RCS Version    $Id: ldap.c 293036 2010-01-03 09:23:27Z sebastian $
Total Links    0/unlimited
API Version    2004
Vendor Name    OpenLDAP
Vendor Version    0

libxml
libXML support    active
libXML Version    2.7.7
libXML streams    enabled

mssql
MSSQL Support   enabled
Active Persistent Links    0
Active Links    0
Library version    7.0

Directive   Local Value   Master Value
mssql.allow_persistent   On   On
mssql.batchsize   0   0
mssql.compatability_mode   Off   Off
mssql.connect_timeout   5   5
mssql.datetimeconvert   On   On
mssql.max_links   Unlimited   Unlimited
mssql.max_persistent   Unlimited   Unlimited
mssql.max_procs   Unlimited   Unlimited
mssql.min_error_severity   10   10
mssql.min_message_severity   10   10
mssql.secure_connection   Off   Off
mssql.textlimit   Server default   Server default
mssql.textsize   Server default   Server default
mssql.timeout   60   60

mysql
MySQL Support   enabled
Active Persistent Links    0
Active Links    0
Client API version    5.0.51a

Directive   Local Value   Master Value
mysql.allow_persistent   On   On
mysql.connect_timeout   60   60
mysql.default_host   no value   no value
mysql.default_password   no value   no value
mysql.default_port   no value   no value
mysql.default_socket   no value   no value
mysql.default_user   no value   no value
mysql.max_links   Unlimited   Unlimited
mysql.max_persistent   Unlimited   Unlimited
mysql.trace_mode   Off   Off

odbc
ODBC Support   enabled
Active Persistent Links    0
Active Links    0
ODBC library    Win32

Directive   Local Value   Master Value
odbc.allow_persistent   On   On
odbc.check_persistent   On   On
odbc.default_cursortype   Static cursor   Static cursor
odbc.default_db   no value   no value
odbc.default_pw   no value   no value
odbc.default_user   no value   no value
odbc.defaultbinmode   return as is   return as is
odbc.defaultlrl   return up to 4096 bytes   return up to 4096 bytes
odbc.max_links   Unlimited   Unlimited
odbc.max_persistent   Unlimited   Unlimited

pcre
PCRE (Perl Compatible Regular Expressions) Support    enabled
PCRE Library Version    8.02 2010-03-19

Directive   Local Value   Master Value
pcre.backtrack_limit   100000   100000
pcre.recursion_limit   100000   100000

PDO
PDO support   enabled
PDO drivers    no value

Reflection
Reflection   enabled
Version    $Id: php_reflection.c 300129 2010-06-03 00:43:37Z felipe $

session
Session Support    enabled
Registered save handlers    files user
Registered serializer handlers    php php_binary wddx

Directive   Local Value   Master Value
session.auto_start   Off   Off
session.bug_compat_42   Off   Off
session.bug_compat_warn   On   On
session.cache_expire   180   180
session.cache_limiter   nocache   nocache
session.cookie_domain   no value   no value
session.cookie_httponly   Off   Off
session.cookie_lifetime   0   0
session.cookie_path   /   /
session.cookie_secure   Off   Off
session.entropy_file   no value   no value
session.entropy_length   0   0
session.gc_divisor   1000   1000
session.gc_maxlifetime   1440   1440
session.gc_probability   1   1
session.hash_bits_per_character   5   5
session.hash_function   0   0
session.name   PHPSESSID   PHPSESSID
session.referer_check   no value   no value
session.save_handler   files   files
session.save_path   no value   no value
session.serialize_handler   php   php
session.use_cookies   On   On
session.use_only_cookies   Off   Off
session.use_trans_sid   0   0

SimpleXML
Simplexml support   enabled
Revision    $Revision: 299016 $
Schema support    enabled

SPL
SPL support   enabled
Interfaces    Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
Classes    AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilterIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RegexIterator, RuntimeException, SimpleXMLIterator, SplFileInfo, SplFileObject, SplObjectStorage, SplTempFileObject, UnderflowException, UnexpectedValueException

standard
Regex Library    Bundled library enabled
Dynamic Library Support    enabled
Internal Sendmail Support for Windows    enabled

Directive   Local Value   Master Value
assert.active   1   1
assert.bail   0   0
assert.callback   no value   no value
assert.quiet_eval   0   0
assert.warning   1   1
auto_detect_line_endings   0   0
default_socket_timeout   60   60
safe_mode_allowed_env_vars   PHP_   PHP_
safe_mode_protected_env_vars   LD_LIBRARY_PATH   LD_LIBRARY_PATH
url_rewriter.tags   a=href,area=href,frame=src,input=src,form=fakeentry   a=href,area=href,frame=src,input=src,form=fakeentry
user_agent   no value   no value

tokenizer
Tokenizer Support    enabled

wddx
WDDX Support   enabled
WDDX Session Serializer    enabled

xml
XML Support    active
XML Namespace Support    active
libxml2 Version    2.7.7

xmlreader
XMLReader    enabled

xmlwriter
XMLWriter    enabled

zlib
ZLib Support    enabled
Stream Wrapper support    compress.zlib://
Stream Filter support    zlib.inflate, zlib.deflate
Compiled Version    1.2.3
Linked Version    1.2.3

Directive   Local Value   Master Value
zlib.output_compression   Off   Off
zlib.output_compression_level   -1   -1
zlib.output_handler   no value   no value

Additional Modules
Module Name

Environment
Variable   Value
ALLUSERSPROFILE    C:\Documents and Settings\All Users
ClusterLog    C:\WINDOWS\Cluster\cluster.log
CommonProgramFiles    C:\Program Files\Common Files
COMPUTERNAME    ROCJFSWEB14
ComSpec    C:\WINDOWS\system32\cmd.exe
DEFLOGDIR    C:\Documents and Settings\All Users\Application Data\McAfee\DesktopProtection
FP_NO_HOST_CHECK    NO
NUMBER_OF_PROCESSORS    1
OS    Windows_NT
Path    C:\PHP;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\System Center Operations Manager 2007\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Windows Imaging\
PATHEXT    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE    x86
PROCESSOR_IDENTIFIER    x86 Family 6 Model 15 Stepping 8, GenuineIntel
PROCESSOR_LEVEL    6
PROCESSOR_REVISION    0f08
ProgramFiles    C:\Program Files
SystemDrive    C:
SystemRoot    C:\WINDOWS
TEMP    C:\WINDOWS\TEMP
TMP    C:\WINDOWS\TEMP
UATDATA    C:\WINDOWS\system32\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
USERPROFILE    C:\Documents and Settings\Default User
VSEDEFLOGDIR    C:\Documents and Settings\All Users\Application Data\McAfee\DesktopProtection
windir    C:\WINDOWS

PHP Variables
Variable   Value
_REQUEST["PHPSESSID"]   ol5ip8mabl5plufl8on16jbur2
_REQUEST["pivotxsession"]   ukakzlfp8frrop3
_REQUEST["pivotx-debugbar-hide"]   1
_COOKIE["PHPSESSID"]   ol5ip8mabl5plufl8on16jbur2
_COOKIE["pivotxsession"]   ukakzlfp8frrop3
_COOKIE["pivotx-debugbar-hide"]   1
_SERVER["ALL_HTTP"]   HTTP_CONNECTION:keep-alive HTTP_ACCEPT:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 HTTP_ACCEPT_ENCODING:gzip, deflate HTTP_ACCEPT_LANGUAGE:en-us,en;q=0.5 HTTP_COOKIE:PHPSESSID=ol5ip8mabl5plufl8on16jbur2; pivotxsession=ukakzlfp8frrop3; pivotx-debugbar-hide=1 HTTP_HOST:acer.suth.com HTTP_USER_AGENT:Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
_SERVER["HTTPS"]   off
_SERVER["SCRIPT_NAME"]   /info.php
_SERVER["HTTP_COOKIE"]   PHPSESSID=ol5ip8mabl5plufl8on16jbur2; pivotxsession=ukakzlfp8frrop3; pivotx-debugbar-hide=1
_SERVER["AUTH_PASSWORD"]   no value
_SERVER["AUTH_TYPE"]   no value
_SERVER["AUTH_USER"]   no value
_SERVER["CONTENT_LENGTH"]   0
_SERVER["CONTENT_TYPE"]   no value
_SERVER["PATH_TRANSLATED"]   F:\WebApps2\acer.suth.com
_SERVER["QUERY_STRING"]   no value
_SERVER["REMOTE_ADDR"]   10.50.26.78
_SERVER["REMOTE_HOST"]   10.50.26.78
_SERVER["REMOTE_USER"]   no value
_SERVER["REQUEST_METHOD"]   GET
_SERVER["SERVER_NAME"]   acer.suth.com
_SERVER["SERVER_PORT"]   80
_SERVER["SERVER_PROTOCOL"]   HTTP/1.1
_SERVER["SERVER_SOFTWARE"]   Microsoft-IIS/6.0
_SERVER["APPL_MD_PATH"]   /LM/W3SVC/274443208/Root
_SERVER["APPL_PHYSICAL_PATH"]   F:\WebApps2\acer.suth.com\
_SERVER["INSTANCE_ID"]   274443208
_SERVER["INSTANCE_META_PATH"]   /LM/W3SVC/274443208
_SERVER["LOGON_USER"]   no value
_SERVER["REQUEST_URI"]   /info.php
_SERVER["URL"]   /info.php
_SERVER["SCRIPT_FILENAME"]   F:\WebApps2\acer.suth.com\info.php
_SERVER["ORIG_PATH_INFO"]   /info.php
_SERVER["PATH_INFO"]   no value
_SERVER["ORIG_PATH_TRANSLATED"]   F:\WebApps2\acer.suth.com\info.php
_SERVER["DOCUMENT_ROOT"]   F:\WebApps2\acer.suth.com
_SERVER["PHP_SELF"]   /info.php
_SERVER["HTTP_CONNECTION"]   keep-alive
_SERVER["HTTP_ACCEPT"]   text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_SERVER["HTTP_ACCEPT_ENCODING"]   gzip, deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"]   en-us,en;q=0.5
_SERVER["HTTP_HOST"]   acer.suth.com
_SERVER["HTTP_USER_AGENT"]   Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
_SERVER["REQUEST_TIME"]   1340810635

PHP License

This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact license@php.net.



[Harm10]

Did you look into the web server error log like Hans suggested?
You already have switched on debug mode and looked in the debug log?

And what is the URL of your site?

[Tweakyth13f]

The debug shows nothing besides cache clearing. Already had the server team look at the logs and they found only some errors by software which they updated.

The site is not externally facing, its an intranet site. acer.suth.com is the internal address.

Just re-installed the pivotx, set it all up again,(not keeping any of the old files) seems to be working fine for now. Will see if the issues repeat themselves.

[Tweakyth13f]

Site still going down, works just fine for a bit, than gets the COMPENSATE_PATH error, clear the cache, it comes right back.

Code: Select all

echo("<p>Couldn't set the correct path to PivotX automatically. <br />Please use 'COMPENSATE_PATH' in the file that calls render.php. For example:</p>");
        echo("<pre>\ndefine(\"COMPENSATE_PATH\", \"../weblogfolder/pivotx/\");\n\nrequire_once(\"../weblogfolder/pivotx/render.php\");</pre>");

I can manually set it to fix the compensate path error but than the site will just do the blanking out thing again. And if it set the path once, why would the path suddenly unset and not work?